Returns

1) Greece

If you change your mind, you can return the product to me within 30 calendar days from receipt.

• Free return for all orders within Greece.
• The product must be in its original condition, without signs of use, with packaging & receipt.
• You can contact me and/or use the Withdrawal Form.

2) EU countries (excluding Greece)

In the EU, there is a right of withdrawal (minimum 14 days). I extend it to 30 days to make it easier for you.

• Free return for all EU countries.
• The same conditions as Greece apply.
• Exception: personalized/made-to-order products.
• You can use the Withdrawal Form.

3) Other countries outside the EU (excluding USA)

• Right of return within 30 days from receipt.
• You are responsible for return shipping costs.
• Any duties/taxes/fees imposed by your country's authorities are not refunded by me.

4) United States (USA) — Final Sale

For orders shipped to the USA, purchases are final sale and no returns/cancellations are accepted, due to duties management and logistics costs.

• Exception: if you receive a defective or wrong product, I will assist you immediately according to applicable law.
• Duties/taxes/customs fees are non-refundable.

5) Defective or wrong product (everywhere)

If something is not right, contact immediately: +30 23910 21132, questions@emmanuela.gr.

In the EU there is a 2-year legal warranty: I first offer repair or replacement and, if not possible, a refund.

6) Return Terms & Procedure

1. Contact me via email or phone, mentioning the order number.
2. Fill out (if you want) and send the Withdrawal Form.
3. You will receive return instructions/label where applicable (free for Greece & EU).
4. Once I receive and check, I proceed with refund to the original payment method.

• If you paid shipping on the original shipment, I refund the basic/standard cost (not express services etc.).
• Refund processing time: up to 10 days from receipt at the workshop.

7) General legal terms

• Nothing here limits your mandatory rights as a consumer under applicable law.
• Value reduction: if used beyond necessary inspection, a reasonable reduction of the refund amount may apply.
• Proof of shipment: keep it until the refund is completed.
• Third-country duties/taxes: non-refundable.
• Policy changes: may change; the version you see at checkout/order applies.
• Applicable law & jurisdiction: Greek law & EU consumer protection law.
• Languages: in case of discrepancy, the Greek version prevails.

8) Withdrawal Form

(Use it only if you want to withdraw from the contract; you can also simply inform me via email/phone.)

Withdrawal Form

To: EMMANUELA handcrafted for you®
Emmanuela Alevizopoulou
Gymnasiou 15, 57007 Chalkidona, Greece
Email: questions@emmanuela.gr
Tel.: +30 23910 21132

I declare that I withdraw from the sales contract of the following goods:

— Order number: …………………
— Product(s): …………………
— Date of receipt: …………………
— Full name: …………………
— Address: …………………
— Signature (if submitted on paper): …………………
— Date: …………………
    

9) Contact

EMMANUELA handcrafted for you®
Emmanuela Alavizopoulou — Gymnasiou 15, 57007 Chalkidona, Greece
T: +30 23910 21132 — E: questions@emmanuela.gr