Personal data protection
At emmanuela.gr we take your privacy and trust very seriously. The privacy and cookie policy ("Personal Data Protection Policy") aims to ensure that any personal data collected by emmanuela.gr (hereinafter referred to as the "website") will be protected, used, stored, and processed by us for the purpose of our communication and the provision of services. The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation for the protection of personal data, as well as the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Data Protection Authority (DPA).
The EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, namely, the General Data Protection Regulation or GDPR
(General Data Protection Regulation), constitutes the new regulatory framework of the
European Union in the examined field. The purpose of the law is to establish the conditions for the processing of personal data, to protect the rights and freedoms of natural persons and especially the right to personal data protection. The Regulation came into effect on May 25, 2018, and repeals Directive 95/46/EC (General Data Protection Regulation).
The privacy policy does not apply to websites you access through links on the site and/or activities offered by third parties. Please review any relevant policy on any third-party website before proceeding. emmanuela.gr is not responsible for the collection or use of your personal information by these third-party websites.
About emmanuela.gr
www.emmanuela.gr belongs to the sole proprietorship of Emmanuela Alevizopoulou based in Chalkidona, Thessaloniki Prefecture, with VAT number: EL053866282
What personal information do we collect from you and how?
We collect and process the following types of information:
1. Information we collect about you:
• when you subscribe to our newsletter
• when you participate in contests and draws
• when you register on the website via the internet or your mobile
• when you place an order through the website
• if you wish to receive personalized updates such as targeted advertisements and
• if you contact us (for example, by phone, email, or any other means) to inquire about one of our products or its care or for customer service or to report a problem regarding the website, the product, or anything else.
We process, with your consent, the following personal data that you provide when interacting with the website and when using the related services and features. The data may include full name, title, gender, birthday (day, month, year), email address, phone number, postal address, financial details (details regarding debit and credit cards), shipping address, billing or invoice address, and any other information you consider necessary to share with us.
Thus, we ensure that your personal data remains accurate and up to date.
In any event, even without your prior consent, we reserve the right to process your personal data in order to comply with the legal obligations arising from the laws, regulations, and legislation of the EU, to exercise rights for legal proceedings, to pursue your legitimate interests, and to apply the case accordingly as provided by articles 6 and 9 of the GDPR.
Processing is carried out via computers as well as paper forms and always involves applying the security measures provided by the applicable legislation.
2. Information we receive from other sources about you
We work closely with third-party partners, that is business partners, with companies providing customer service regarding technical issues, payment and delivery matters, advertising networks, website analytics providers, and information providers. In case we receive information about you from them, we always seek confirmation that the provision of such information is based on data protection legislation and that you are aware of it. We may use this information to update our records and keep them accurate.
Why do we use your data?
We reserve the right to use and share your non-personal data, which we receive without restrictions.
Emmanuela Alavizopoulou may use the above personal data for the following purposes (where we need your consent, it is marked *):
• to fulfill obligations arising from our agreements and to provide you with information, products, and services you request from us, i.e., processing and completing your orders and payments
• to remind you of products you have placed in the shopping cart but did not proceed to payment
• to tailor the website content according to your needs and preferences
• to prevent, detect, and investigate fraud, security system breaches, legal violations, and any other misuse of the website, and to enforce the Terms and Conditions, which you can find here
• for sending inquiries, correspondence, and complaints you have expressed
• for our internal operations, including data analysis, auditing, research, statistical purposes, and troubleshooting
• to provide information about other products and services we offer that are similar to those you have already purchased or inquired about. We will send you this information only via email if you have first consented. More information about this is provided below under the title "Legal basis for processing"
• for sending relevant advertisements, e.g. newsletters
• for suggestions of other products and services that may interest you and
• for the creation of automated messages and profiles to identify which information and advertisements may interest you, e.g. by creating individual or group profiles
Your personal data can be processed in any case, even without your consent, to comply with laws, regulations, and EU legislation [Article 6.1 (c) of the GDPR], for the execution of website usage statistics and to ensure proper operation [Article 6.1 (f) of the regulation], as well as to establish or defend legal claims in the interest of my sole proprietorship.
What is the legal basis for data processing?
For some uses of personal data (as described above), there is a legal basis under applicable Data Protection legislation to use them without your consent (these are not marked with *).
This includes, for example, situations where it is necessary for us to use any information to create a contract with you or to initiate procedures before concluding it, e.g., processing your order, providing product care services and customer support, or managing your online account on the website. It also includes conditions (as described below) where we have a legitimate interest in using your personal data, provided that we take appropriate safeguards for your rights and interests:
• to ensure that we organize the database adequately and to understand how our customers can make purchases from our website
• to send you promotional material. You can subscribe at any time on the website and unsubscribe via the link found at the bottom of every email or by contacting us at info@emmanuela.gr
• to present you with personalized offers on our website, through social media such as Facebook and Instagram, and with banners on third-party websites
• to conduct research and analysis of your data (including information regarding purchases) in order to better understand our customers, who they are, and how they interact with emmanuela.gr
• to improve and ensure the security of the website (e.g., statistical reasons, monitoring, analysis, troubleshooting, etc.) and
• to ensure that you are aware of any changes to the website and the Privacy Policy.
Where we have a legal basis to use your information without your consent (as described above), the Privacy Policy fulfills our duty to process your personal data in every fair and lawful way you would expect from us, providing you with the necessary notices and explanations of how it will be used.
Where your consent is required for the use of your personal data and your consent is needed, you select the corresponding box or otherwise by email. For example, we will process your personal data for promotional activities only if we have your consent.
Newsletter and our communication
We wish, if you consent, to inform you about products, services, events, discounts, promotional activities of emmanuela.gr (including personalized content and advertising, social media, and our online partners).
The email contact list
When completing your purchases, you can select the corresponding box so that we send you promotional messages, newsletters, updates. With your consent, we will use your email address as a convenient way to communicate with you about your order or any other notification and reminder. At any time, we may inform you about the website or new gifts, but only with your permission.
1. Can I unsubscribe from the email contact list?
We will send you special offers and promotional activities. If you do not wish to receive offers and promotional activities by email, select the unsubscribe link in any email message. You can unsubscribe at any time.
2. Will you give my data to third parties?
We will never give your email address to third parties for promotional activities (unless they contact you on behalf of emmanuela.gr). We respect your personal privacy and are committed to protecting it.
How do we store and protect your personal data?
Your personal privacy, as an individual and as a customer, is important to us, so we do not use the information you provide on this website to learn more about you except to complete your purchases or to provide you with services such as new notifications or reminders. Any personal data collected by us during browsing and use of the website is recorded electronically and used in accordance with the Personal Data Protection law.
For any transfer of data outside the EU, even to European countries whose legislation does not provide the same level of Personal Data Protection as the European one, our data controller informs that the transfer is in any case carried out based on the methods permitted by the GDPR.
How do we protect your personal information within our internal systems?
We protect your personal privacy in various ways: the personal data we enter into our system is in full compliance with copyright protection legislation, including security, confidentiality, and is based on the principles of good practice, legality, and transparency in processing. Access to customer account information is limited to those who need access in the performance of their work. We perform full verification of the username and password in our system. Confidentiality and access to the database are periodically reviewed and updated for the further protection of our personal data.
Who has access to personal data?
The personal data is accessed by the staff of Emmanuela Alevizopoulou who handle personal data processing. More specifically, the staff belonging to the following departments: IT, administrative staff, customer service, marketing, as well as other individuals who need to process personal data to perform their work.
With whom will we share your personal data?
Your data is stored in the database to which we have access. This is done to facilitate effective database organization and to understand how customers shop worldwide.
We may share your details with selected categories of third parties in accordance with this Privacy Policy:
• service providers (e.g., developers), business partners, and suppliers for the execution of any agreement between you (such as website activities, payment services, transfers, deliveries, fraud investigations, collection of receivables, affiliates, and reward programs)
• providers of analytics and information, who help us improve and optimize the website
• legal or regulatory organizations or authorized third parties, regarding the verification of a request related to criminal investigation or suspected illegal activity or any other activity through the website, which may expose us and/or the user or any third party to legal risks and liability
These third parties who may receive your information will process it for specific reasons, previously defined, and in accordance with applicable law. emmanuiela.gr will maintain a list of third parties with whom data is shared, which will be disclosed upon request.
Why do we keep your data and how can you access it?
We will retain your data for the absolutely necessary period for us to provide you with the required services for as long as you wish to have contact with us or for as long as it is necessary for support, information provision, and analysis. Even if you request us to delete your data, we may keep it in a form that does not identify you. If it is necessary or required to meet legal or regulatory requirements, such as dispute resolution, fraud and abuse prevention, or enforcement of the Terms and Conditions, we may retain some of your data even after you have closed your account or no longer need service provision. If you have not agreed that we can use your data for promotional activities, we will keep it for 6 years from the moment you made your purchase.
What are your rights?
You have the following rights regarding your personal data:
• Access. You have the right to access the data we hold about you, as well as an updated list of the people who can access it. You must prove your identity before we provide you with any information.
• Correction or deletion. You have the right to request the correction or deletion of the personal data we hold about you (if we do not have the right to retain it).
• Restriction. You have the right to restrict the use of your personal data if it is inaccurate, if the use is unlawful, or if there is no longer a reason for us to keep it.
• Changing preferences. You can change your personal data processing preferences at any time you wish. For example, if you have given your consent to receive advertising material but changed your mind, you can unsubscribe from our list by contacting us and providing the following information or by directly selecting the unsubscribe link in any electronic message.
• Automated decision-making. If you have any questions regarding automated decision-making processes or their validity, please inform us or change your preferences as mentioned above.
• Data portability. You have the right to obtain the personal data we hold about you in a structured electronic format and to transfer it to another data controller, where (a) the personal data you have provided to us and (b) if we process the data based on your consent (such as information about preferences for promotional material) or some agreement between us (such as managing your online account).
• Complaints. If for any reason you are not satisfied with the way your personal data is used, please contact us. If you remain unsatisfied, you have the right to file a complaint with the Data Protection Commissioner.
To exercise any of the aforementioned rights, please write to us at: Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona or send us an email at info@emmanuela.gr
If you wish us to stop processing your personal data in a specific way or delete it entirely and it is required for the easy use of the website or to enable us to provide you with services (such as managing your online account), you may not be able to use the website or service as before.
This does not include your unsubscription from promotional material, which you can request at any time without any restriction.
Please allow 3 working days for your request to be processed.
The aforementioned rights do not apply to non-personal data.
What are cookies? Why do we use them?
A cookie is a small file stored on your computer by a website and gives you a unique ID. With the help of cookies, browsing our page becomes faster and easier because they can remember if you have visited the website again and help us provide you with the necessary information for your purchases or your account—whenever needed. Cookies created by our website do not contain your personal information. For example, they only contain a numeric ID, which allows us to find your account details or your shopping list. According to the Privacy Policy, regarding customer information, we analyze the data we collect through cookies only at an aggregate level and not individually.
We use cookies to create a pleasant and easy-to-use online shopping experience for you. They help us recognize the browser, device type, unique ID, computer, connection information, statistics on website views, movements to and from the site, referring URLs, internet protocol (IP) address, and basic blog information.
By using emmanuela.gr, you agree that we can transfer cookies to your device. If you prefer, you can set your browser to not accept cookies, but this may limit your online experience on our website.
1. Types of cookies and why we use them:
There are two types of cookies that may be used during your browsing on our website:
- Strictly necessary cookies: essential for the proper functioning of the website and for user browsing – without them, the user may not be able to view pages correctly or use certain features.
- Advertising cookies: used to create user accounts and send advertising emails according to each user's preferences during their browsing.
Cookies, besides being necessary and for advertising, can also be categorized as follows:
- Functionality cookies: used to recognize users during browsing and are necessary for it, such as remembering some of your settings. Without these, some of the services provided (like using the shopping cart) on the website may not be available.
- Performance cookies: used to collect information and analyze how visitors use the website (for example, movements to and from it, total sales through the website, pages with the most frequent visits, and those showing errors) in order to continuously improve the shopping experience on our site. All information collected by cookies is anonymous and not used to identify you.
- Preference cookies: remember preferences and help us customize your shopping experience.
- Targeting and advertising cookies: used to send you customized ads based on your preferences, so they are more relevant to you. They limit the number of times you see an ad from us and help us measure the effectiveness of each advertising campaign.
- Third-party cookies: used by third-party partner companies of emmanuela.gr for promotional and advertising activities. These cookies allow us to make more accurate and documented decisions regarding the needs and preferences of our customers. Third-party companies may use more than one type of cookie. All collected information is anonymous.
reCAPTCHA
We use the reCAPTCHA service, provided by Google Inc. (Google) to protect your online submissions through the respective form. This service checks via questionnaire whether the user is human in order to protect certain website functions from abuse by spam robots (especially comments). The additional questionnaire includes the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose, your data will be transferred and used by Google.
However, your IP address will be truncated by Google and will remain anonymous in EU member states or in other states participating in the European Economic Area agreement. Only in exceptional cases will the full IP address be transferred to a Google server in America and truncated there. On behalf of the administrator of this website, Google will use the information to evaluate the use of this service. The IP address provided by reCAPTCHA from your computer must not be merged with any other data from Google.
This data collection is subject to Google's Privacy Policy regulations (Google Inc.). For more information about Google's Privacy Policy, visit: https://www.google.com/intl/en/policies/privacy/
By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the reasons stated above.
2. Can I control or delete cookies?
You can, if you wish, set the browser you use not to accept cookies. You also have the option to use our website without cookies enabled. However, it should be noted that with cookies disabled, your browsing on the website may be affected and/or the effectiveness of the provided functions and services may be reduced.
For more information about controlling or deleting cookies, visit www.allaboutcookies.org.
How can we change this policy?
We will notify you of possible changes to this Privacy Policy by posting the modified terms on the website.
If you do not agree with the new terms of this Privacy Policy, you must stop using the website and if you are a registered user, you can delete your account within thirty (30) days by contacting us at info@emmanuela.gr Your account will be closed and you will not be bound by the new terms. You can also request the deletion of your information (as mentioned above). Otherwise, if you continue to use the website after the date of the terms change, it implies acceptance of the new Privacy Policy terms.
Contact
We are always at the disposal of our customers. If you have any questions regarding the Privacy Policy, if you wish us to stop using your information, if you want to exercise your rights as mentioned above, or for any complaint, please contact us.
You can contact us at info@emmanuela.gr or by phone at 23910211321.