Returns

Last updated: September 9, 2025

1) Greece

If you change your mind, you can return the product to me within 30 calendar days from receipt.

  • Free return for all orders within Greece.
  • The product must be in its original condition, without signs of use, with packaging & receipt.
  • You can contact me and/or use the Withdrawal Form.

2) EU countries (excluding Greece)

In the EU, there is a right of withdrawal (minimum 14 days). I extend it to 30 days to make it easier for you.

  • Free return for all EU countries.
  • The same conditions as Greece apply.
  • Exception: personalized/made-to-order products.
  • You can use the Withdrawal Form.

3) Other countries outside the EU (excluding USA)

  • Right of return within 30 days from receipt.
  • You are responsible for return shipping costs.
  • Any duties/taxes/fees imposed by your country's authorities are not refunded by me.

4) United States (USA) — Final Sale

For orders shipped to the USA, purchases are final sale and no returns/cancellations are accepted, due to duties management and logistics costs.

  • Exception: if you receive a defective or wrong product, I will assist you immediately according to applicable law.
  • Duties/taxes/customs fees are non-refundable.

5) Defective or wrong product (everywhere)

If something is not right, contact immediately: +30 23910 21132, questions@emmanuela.gr.

In the EU there is a 2-year legal warranty: I first offer repair or replacement and, if not possible, a refund.

6) Return Terms & Procedure

  1. Contact me via email or phone, mentioning the order number.
  2. Fill out (if you want) and send the Withdrawal Form.
  3. You will receive return instructions/label where applicable (free for Greece & EU).
  4. Once I receive and check, I proceed with refund to the original payment method.
  • If you paid shipping on the original shipment, I refund the basic/standard cost (not express services etc.).
  • Refund processing time: up to 10 days from receipt at the workshop.

8) Withdrawal Form

(Use it only if you want to withdraw from the contract; you can also simply inform me via email/phone.)

Withdrawal Form

To: EMMANUELA handcrafted for you®
Emmanuela Alevizopoulou
Gymnasiou 15, 57007 Chalkidona, Greece
Email: questions@emmanuela.gr
Tel.: +30 23910 21132

I declare that I withdraw from the sales contract of the following goods:

— Order number: …………………
— Product(s): …………………
— Date of receipt: …………………
— Full name: …………………
— Address: …………………
— Signature (if submitted on paper): …………………
— Date: …………………
    

9) Contact

EMMANUELA handcrafted for you®
Emmanuela Alavizopoulou — Gymnasiou 15, 57007 Chalkidona, Greece
T: +30 23910 21132 — E: questions@emmanuela.gr