Terms & conditions


Thank you for using our e-shop (the “site”). These terms and conditions govern your use of the site and purchase of goods (“items”) and services from the site. You will also find information on orders and returns, your privacy and security on other pages of the site and these page shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the "contact us" form. In these terms and conditions, "we", "us", "our" and

“Emmanuela – handcrafted for you” means Emmanouela Alevizopoulou sole trading business.

Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy . If you do not accept these terms, do not use the site.

You must be 18 years of age or older to purchase items from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

By placing an order with us you are agreeing to receive email newsletters from “Emmanuela – handcrafted for you”. We will not share your data with any 3rd parties. If you wish to be

removed from our mailing list at any point simply click on the unsubscribe link provided on any email.


We at "Emmanuela - handcrafted for you" give top priority to your complete satisfaction with our products and customer service. In the unlikely event that you are dissatisfied with your purchase, you have the right to cancel your order with us. To do so, please notify us within 30 days of receipt of the item by sending an email to questions@emmanuela.gr or by phone at +30 23910 21132 or by post to:

Emmanuela - handcrafted for you

Emmanouela Alevizopoulou

Gymnasiou 15, Chalkidona

57007, Greece

Please return the item to us within 30 days of delivery in its original packaging with proof of purchase and shipping receipt and we will be happy to refund the purchase price. You are legally obliged to take reasonable care of the items while they are in your possession.

If you request a refund under our returns policy, we will refund the price you paid for the items. However, please note that we are permitted by law to reduce the amount of the refund in the event of a reduction in the value of the items if this is caused by your handling of the items in a way that would not be permitted in a shop. We will also refund any shipping costs you paid us to send the item to you, but as permitted by law, the refund amount will be no more than the cost of delivery via the cheapest delivery method we offer.

Please note that in the event of any exchange of your order, a refund will be issued and a new order must be placed. Please contact us and we will be happy to help you.

Repack the items in the package, enclose the written documents and send them to the following address:

Emmanuela - handcrafted for you

Emmanouela Alevizopoulou

Gymnasiou 15, Chalkidona

57007, Greece

We strongly recommend that for security reasons your order be sent via a delivery service with confirmation of receipt. We cannot accept responsibility for items that have been sent by you and are lost in transit. For all returns, except if the item is faulty, damaged or incorrectly shipped by us, you must arrange for the item to be returned to us and pay for the cost.

We will refund the price of the items as soon as we have received all the above information and in any case no later than 10 days after we have received the items from you. The original price will be credited to the credit card used for the purchase. If there are any problems with your refund, our customer service will contact you.

Customers are legally entitled to cancel an order at any time within 14 days of receipt of the item and return the item for a full refund. However, we are happy to offer you the option of returning an unsatisfactory online purchase within an extended period of up to 30 days.

This return policy does not apply to defective or damaged items or items that have been sent to you in error; these items are dealt with separately in the "Defective and Damaged Items" section below.

Cancellation and exchanges

If you want to cancel your order, please contact us as soon as possible. Since we ship quickly, it may not be possible to stop your order so please follow the instructions for 'Returns' in those instances. Please follow these instructions for exchanges as well. It will usually be faster to re-order an item rather than send it back for an exchange, so please follow the above instructions while you order the item you would like instead. We realise this means two transactions on your credit card but feel it is faster for you to get the item you would like.

If we are providing engraving or repair services you cannot cancel your order if we have already started the work. This does not apply to repairs you have instructed us to carry out to defective or damaged items.

Defective and damaged items

Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. You must return any defective, damaged or incorrect item to us within 30 days of receiving the item. You may then choose to receive a replacement item, repair, ex-change for an alternative item or refund. We will help you resolve any issues as quickly as possible.

Where the item is defective, damaged or dispatched in error by us, we will refund the price of the item in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Delivery and customs duties

Please see our Free Shipping page for information on timings and costs. We will use our reasonable endeavors to deliver the items or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of items caused by circumstances beyond our reasonable control.

We shall attempt to deliver the items to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the items and if the items are held at carrier’s office or other delivery company's depot because no one was available when the items were delivered then it is your responsibility to swiftly collect the items. It is important that the addresses supplied by you to us are accurate.

Please note that we are currently not able to deliver to P.O. Boxes or military bases. It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by our Customer Service Team.

*Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as we will not be held liable for these.

Contract for sale or services

The description of the items, services, price, currency, VAT and delivery costs are set out on the order page. The advertising of items and services on this site is an 'invitation to treat'. That means your order is an offer and no contract of sale is formed between you and us until you receive the 'confirmation of order' email from us. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or, in the case of services, that we can offer the service you require. Once we accept your order, you shall pay the price for the items or services plus VAT and delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your "confirmation of order" e-mail for your records.

In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

These terms and conditions cannot be varied except by changes made by us on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the items you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the items. Items supplied are not for resale.

Customer Service

If you need help or support of any kind, please contact us at questions@emmanuela.gr or +30 23910 21132. We are available Monday to Friday from 09:00 to 17:00.


1. On delivery free of charge (delivery within Greece only)

With payment of the price of your order at the time of delivery of the product to the place you selected. The delivery service is not charged extra.

2. By bank deposit

You can choose the bank that makes it easy for you to deposit the amount of your order.

In the bank's deposit, you must enter your full name as a statement of reasons.

For the faster execution of your order you can send us the bank deposit or contact us by e-mail at info@emmanuela.gr or by phone at (+30) 23910 21132.

The bank accounts to which you can deposit the money are:


Account number: 721002002003845

IBAN: GR62 0140 7210 7210 0200 2003 845



Account number: 0026.0176.91.0200518813

IBAN: GR8702601760000910200518813



Account number: 240/624670-22

IBAN: GR4001102400000024062467022



Account number: 5262-056022-549

IBAN:GR72 0172 2620 0052 6205 6022 549


3. By debiting your credit, debit or prepaid card <

During the credit purchase process, the customer is automatically transferred to a secure server at the bank's service where the transaction is secured using the most up-to-date services (Verified by Visa, MasterCard Secure Code). All data transmitted electronically by the customer (credit card details) to the bank's service, as well as their transfer from the bank to VISA, Electron VISA, American Express, Maestro, MasterCard & Diners club are covered by the 256-bit SSL encryption algorithm, the most powerful encryption currently available worldwide. Verification is carried out for each transaction through visa and MASTERCARD's 3D Secure Network system.

Card details are stored nowhere but used during checking and billing. So the transactions you make in our online store via credit cards are completely secure.

Emmanuela.gr does not collect or store your credit card details in any way and for this reason you need to re-enter them every time you use your credit card for transactions through this page.

4. Via PayPal

You can pay for your purchases through PayPal's completely secure environment, even without having an account and with the ability to use your credit or debit card.

5. Via Apple Pay

Apple Pay is an Apple service that allows owners of its devices to make quick and easy purchases in stores, apps, and websites, thanks to the use of contactless payment technology and Visa tokenization.

Your products are shipped with your retail receipt or purchase invoice.

Disclaimer and liability

We reserve the right to change, modify, replace or remove information on the website from time to time without notice. We will try to ensure that all descriptions and illustrations of items on the website or in our catalogue or otherwise provided by us to you are accurate, but there may be slight variations due to printing and publishing limitations. We work hard to keep the website up to date, but cannot guarantee that this website and its content are completely free of technical errors, viruses or other things that may have a harmful effect on any technology. We endeavor to provide uninterrupted access to the Website, but access may be suspended, restricted or terminated at any time. By using this website you acknowledge that you accept full responsibility for all costs of any necessary maintenance or repairs of any equipment you use in connection with this website.

In no event shall we be liable for any indirect loss, consequential loss, loss of profits (whether direct or indirect), data, revenue, business opportunity, anticipated savings, goodwill or reputation, whether in contract, tort or otherwise, arising out of or in connection with the Terms and Conditions or use of the Website, except to the extent that such liability cannot be excluded by law.

You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times.

If you are not satisfied with the site, then please email us with your comments.

To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed €1,000 or the value of the items to which a claim is relevant, whichever is the greater.

Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

These terms and conditions do not affect your legal rights as a consumer.

We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

In the case of repairs and engraving we strongly advise that you maintain adequate insurance for your jewellery while it is in our possession.

“Emmanuela – handcrafted for you” cannot be held liable for any item that has been repaired or modified by a third party.

Customer responsibility

“Emmanuela – handcrafted for you” cannot guarantee that the sale and delivery of its items to your particular country or location is permissible, so please be aware of your own geographic import restrictions.

This site and its contents will not constitute the basis for any contractual commitment between “Emmanuela – handcrafted for you” and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of items by “Emmanuela – handcrafted for you” would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for “Emmanuela – handcrafted for you”to sell items.

Legal governance

Your use of this site and any contract between you and “Emmanuela – handcrafted for you” for the sale of items shall be governed by and shall be construed in accordance with the laws of Greece and European Union and shall be subject to the non-exclusive jurisdiction of the Greek government Courts in Thessaloniki, Greece. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity or enforceability of any remaining provisions. If we fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.

Unless otherwise stated in these terms and conditions, no part of these terms and conditions are enforceable by anyone who is not a party to them, pursuant to the Contracts.

Company details

"Emmanuela – handcrafted for you" is a business registered in Greece & EU under the name Emmanouela Alevizopoulou. The VAT registration number in Greece is EL053866282.

Copyright and other rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site are protected by copyright owned or controlled by or licensed to Emmanouela Alevizopoulou.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or make a single copy of the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with us or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without our express prior written permission.