Personal data protection
At emmanuela.gr we take your personal privacy and trust very seriously. The personal privacy and cookies policy ("Privacy Policy") aims to ensure that any personal data collected by emmanuela.gr (hereinafter referred to as the "website") will be protected, used, stored and processed by us for the purpose of communicating with each other and providing services. The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation on the protection of personal data, as well as on the protection personal data and private life in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).
EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, i.e. General Data Protection Regulation or GDPR
(General Data Protection Regulation), constitutes the new regulatory framework of
of the European Union in the field under consideration. The object of the law is to establish the conditions for the processing of personal data, to protect the rights and freedoms of natural persons and in particular the right to the protection of personal data. The Regulation entered into force on 25 May 2018 and repeals Directive 95/46/EC (General Data Protection Regulation).
The privacy policy does not apply to the websites you access through links on the website and/or to activities offered by third parties. Please review any applicable policy on any third party website before proceeding. emmanuela.gr is not responsible for the collection or use of your personal information by these third party websites.
About emmanuela.gr
www.emmanuela.gr belongs to the personal business of Emmanuela Alevizopoulos, based in Chalkidona, Thessaloniki prefecture, with VAT number: EL053866282
What personal information about you do we collect and how?
We collect and process the following types of information:
1. Information we collect about you:
• when you subscribe to our newsletter
• when you take part in contests and sweepstakes
• when you register on the website via your web or mobile
• when you place an order through the website
• if you wish to receive personalized updates such as targeted advertising and
• if you contact us (for example, by phone, email or otherwise) to inquire about or care for any of our products or for customer service or to report a problem with the website, product or for anything else.
We process with your consent the following personal data, which you provide during your interaction with the website and when you use the relevant services and functions. Data may include name, title, gender, birthday (day, month, year), email address, telephone number, postal address, financial information (debit and credit card details), shipping address, receipt address or invoice and any other information you deem necessary to share with us.
Thus, we ensure that your personal information remains accurate and up-to-date.
In any event, even without your prior consent, we reserve the right to process your personal data to comply with legal obligations arising from laws, regulations and EU legislation, to exercise rights for legal proceedings , to follow your own legitimate interests and to be applied accordingly in the case provided by articles 6 and 9 of the GDPR.
The processing is carried out through computers as well as forms and always involves the application of the security measures provided for by the current legislation.
2. Information we receive from other sources about you
We work closely with third party partners, i.e. business partners, with companies to provide customer service regarding technical issues, payment and delivery issues, advertising networks, website analytics and information providers. In the event that we receive information about you from them, we always seek confirmation that the particular provision of information is based on and you are aware of the Personal Data Protection legislation. We may use this information to update our record and keep it accurate.
What do we use your information for?
We reserve the right to use and share your non-personal data, which we receive without restriction.
Emmanuela Alevizopoulou may use the above personal data for the following purposes (where we need your consent marked *):
• to fulfill obligations arising from agreements between us and to provide you with information, products and services that you request from us, i.e. processing and completing your orders and payments
• to remind you of products that you have placed in the shopping cart, but you have not proceeded to pay for them
• to tailor the website content to your needs and preferences
• to prevent, detect and investigate fraud, security breaches, legal violations and any other misuse of the website, and to enforce the Terms and Conditions, which can be found here
• to send queries, correspondence and complaints you have expressed
• for our internal operations, including data analysis, auditing, research, statistical purposes and troubleshooting
• to provide information about other products and services we offer that are similar to those you have already purchased or inquired about. We will only send you this information by email if you have given your consent first. More information on this is set out below under the heading 'Legal basis for processing'
• to send relevant advertisements, e.g. newsletter
• for suggestions for other products and services, which may also be of interest to you
• to create automated messages and profiles to determine which information and advertising may be of interest to you, e.g. creating individual or group profiles
Your personal data may be processed in any case, even without your consent, to comply with EU laws, regulations and legislation [άρθρο 6.1. (γ) του ΓΚΠΔ], to perform website usage statistics and to ensure correct operation [άρθρο 6.1 (ζ) του κανονισμού], as well as to establish or defend legal claims in the interest of my sole proprietorship.
What is the legal basis for data processing?
For some of the uses of personal data (as described above) there is a legal basis according to the applicable legislation for the Protection of Personal Data and for them to be used without your consent (these are not marked with *).
It includes, for example, the situations where it is necessary for us to use any information in order to create a contract with you or to start procedures before entering into one, e.g. processing your order, providing product care services and serving you or managing your online account on the website. It also includes the circumstances (as described below) where we retain a legitimate interest in using your personal data, provided that we take appropriate safeguards for your rights and interests:
• to ensure that we organize the database adequately and to understand how our customers can make purchases from our website
• to send you promotional material. You can register at any time on the website and unsubscribe using the link at the bottom of each email or by contacting us at info@emmanuela.gr
• to present you with personalized offers on our website, through social media such as Facebook and Instagram, and with banners on third-party websites
• to conduct research and analysis of your data (including information related to purchases) in order to better understand our customers, who they are and how they interact with emmanuela.gr
• to improve and ensure the security of the website (e.g. statistical reasons, auditing, analysis, troubleshooting, etc.) and
• to ensure that you are aware of any changes to the website and Privacy Policy.
Where we have a legal basis to use your information without your consent (as described above), the Privacy Policy fulfills our duty to process your personal data in any fair and lawful way that you would expect from us, giving you the necessary notices and explanations of how they will be used.
Where your consent is required for the use of your personal data and your consent is required you select the corresponding box or otherwise by email. For example, we will only process your personal information for promotional purposes if we have your consent.
Newsletter and communication between us
We wish, if you consent, to inform you about products, services, events, discounts, promotions of emmanuela.gr (including personalized content and advertising, social media, and our online partners).
Your email contact list
When completing your purchases, you can select the corresponding box so that we can send you promotional messages, newsletters, updates. With your consent, we will use your email address as a convenient way to contact you about your order or for any other notices and reminders. At any time, we may update you about the site or about new giveaways, but only with your permission.
1. Can I unsubscribe from the email contact list?
We will send you special offers and promotions. If you do not wish to receive offers and promotions by email, select the unsubscribe link in any email. You can unsubscribe at any time.
2. Will you give my details to third parties?
We will never give your email address to third parties for promotional purposes (unless they contact you on behalf of emmanuela.gr). We respect your personal privacy and are committed to protecting it.
How do we store and protect your personal data?
Your personal privacy, as an individual and as a customer, is important to us, so we do not use the information you give us on this website to learn anything more about you other than to complete your purchases or to provide you with services such as new notifications or reminders. Any personal information collected by us while browsing and using the website is recorded electronically and used in accordance with the Personal Data Protection Act.
For any data transfer outside the EU, even to European countries whose legislation does not provide the same level of Personal Data Protection as the European one, the person in charge informs us that the transfer is in any case carried out based on the methods permitted by the GDPR.
How do we protect your personal information in our internal systems?
We protect your personal privacy in several ways: the personal data we enter into our system is in full compliance with the Copyright Protection legislation, including security, confidentiality and is based on the principles of good practice, legality and transparency in processing. Access to customer account information is limited to those who need access in the course of their work. We do a full username and password check in our system. Database confidentiality and access are periodically reviewed and updated to further protect our personal data.
Who has access to personal data?
The staff of Emmanuela Alevizopoulos, who deal with the processing of personal data, have access to the personal data. More specifically, the staff belonging to the following departments: IT, administrative staff, customer service, marketing, as well as other people who need to process personal data to perform their work.
Who will we share your personal data with?
Your data is stored in the database to which we have access. This is to facilitate the efficient organization of the base and to understand how customers around the world shop.
We may share your information with the selected categories of third parties in accordance with this Privacy Policy:
• our service providers (e.g. developers), business partners and suppliers for carrying out any agreement between you (such as website activities, payment services, transfers, deliveries, fraud investigations, collection of collections, affiliates and the programs reward)
• analytics and information providers, which help us improve and optimize the website
• the legal or regulatory bodies or authorized third parties, regarding the verification of a request regarding the criminal investigation or the alleged illegal activity or any other activity through the website, which may expose us and/or the user or any third party to legal risks and liability
These third parties who may receive your information will process it for specific purposes, previously determined, and in accordance with applicable law. emmanuiela.gr will maintain a list of third parties with whom the data is shared, which will be disclosed upon request.
Why do we keep your information and how can you access it?
We will keep your data for the period absolutely necessary for us to provide you with the necessary services for as long as you wish to be in contact with us or for as long as it is necessary for the support provision of information and analysis. Even if you ask us to delete your information, we may keep it in a form that will not identify you. If necessary or required to meet legal or regulatory requirements, such as resolving disputes, preventing fraud and abuse, or enforcing the Terms and Conditions, we may retain some of your information, even after you have closed your account or no longer require services . Unless you have agreed that we can use your details for promotional purposes, we will keep them for 6 years from the time you made your purchase.
What are your rights?
You retain the following rights in relation to your personal data:
• Access. You retain the right to access the information we hold about you, as well as an up-to-date list of who can access it. You will need to prove your identity before we provide you with any information.
• Correction or deletion. You retain the right to request the correction or deletion of the personal data we hold about you (if we do not retain the right to retain it).
• Limitation. You reserve the right to restrict the use of your personal data if it is not accurate, if the use is unlawful or if there is no longer a reason for us to retain it.
• Change preferences. You can change your personal data processing preferences at any time. For example, if you have consented to receiving promotional material but have changed your mind, you may unsubscribe from our list by contacting us and providing us with the information below or directly selecting the unsubscribe link in any email.
• Automated decision making. If you have any questions in relation to our automated decision-making processes or their validity, please let us know or change your preferences as mentioned above.
• Ability to transfer data. You retain the right to obtain the personal data we hold about you in a structured electronic format and to provide it to another data controller, where it is (a) the personal data you have provided to us and (b) if we process the data based on your consent (such as information about your preferences for promotional material) or an agreement between us (such as managing your online account).
• Complaints. If for any reason you are not happy with how we have used your personal data, please contact us. If you are still not satisfied, you have the right to complain to the Data Protection Commissioner.
To exercise any of your aforementioned rights, please write to us at: Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona or send us an email to info@emmanuela.gr
If you want us to stop processing your personal data in a certain way or to delete it completely and it is required for the easy use of the website or to enable us to provide you with services (such as managing your online account), you may you may not be able to use the Website or the Service as before.
This does not include unsubscribing from promotional material, which you may request at any time without restriction.
Please allow 3 business days for your request to be activated.
The aforementioned rights do not apply to non-personal data.
What are cookies? Why do we use them?
A cookie is a small file stored on your computer by a website that gives you a unique ID. With the help of cookies it becomes faster and easier to browse our page, because they can remember if you have visited the site again and it helps us to provide you with the necessary information about your purchases or your account - as and when they are needed. The cookies created by our website do not contain your personal information. They contain, for example, only a numerical ID, which allows us to find your account details or shopping list. According to the Privacy Policy, in terms of customer information, we analyze the data we collect through cookies only at an aggregate level and not at an individual level.
We use cookies to create a pleasant and easy-to-use online shopping experience for you. They help us recognize your browser, device type, unique ID, computer, connection information, website view statistics, traffic to and from the website, referring URLs, Internet Protocol (IP) address and the basic information of the blog.
By using emmanuela.gr, you agree that we can transfer cookies to your device. If you prefer, you can set your browser not to accept cookies, but this may limit your online experience on our website.
1. Types of cookies and why we use them:
There are two types of cookies that may be used when you browse our website:
- Strictly necessary cookies: they are necessary for the proper functioning of the website and for the browsing by the user - without them the user may not be able to see the pages correctly or use certain features.
- Advertising cookies: they are used to create user accounts and send electronic messages with advertising content according to the preferences of each user during their browsing.
Cookies, in addition to being necessary and advertising, can also be categorized as follows:
- Functionality cookies: they are used to recognize users during browsing and are necessary for it, such as e.g. they remember some of your settings. Without them, some of the services provided (such as the use of the shopping cart) on the website will not be able to be provided.
- Performance cookies: they are used to collect information and analyze how visitors use the website (for example movements to and from it, total sales through the website, pages that have the most frequent traffic and those that present errors) so that to continuously improve the shopping experience on our website. All information collected by cookies is anonymous and is not used to identify you.
- Preference cookies: remember preferences and help us customize your purchases.
- Targeting and advertising cookies: used to send you customized advertisements based on your preferences so that they are more relevant to you. They limit the number of times you will see one of our ads and help us measure the effectiveness of each advertising campaign.
- Third-party cookies: used by third-party companies-partners of emmanuela.gr for promotional and advertising actions. These cookies allow us to make more correct and informed decisions about the needs and preferences of our customers. Third parties may use more than one type of cookie. All information collected is anonymous.
reCAPTCHA
We use the reCAPTCHA service, provided by Google Inc. (Google) to protect your online submissions through the respective form. This service checks through a questionnaire whether the user is human in order to protect certain functions of the website from abuse by spam bots (especially comments). The additional questionnaire includes the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your data will be transferred and used by Google.
However, your IP address will be truncated by Google and will remain anonymous in EU member states or in other states participating in the agreement of the European Economic Community. Except in exceptional cases, the entire IP address will be transferred to a Google server in America and truncated there. On behalf of the operator of this website, Google will use the information to evaluate the use of this service. The IP address provided by reCAPTCHA from your computer must not be merged with any other data from Google.
This data collection is subject to Google's (Google Inc.) Privacy Policy. For more information on Google's Privacy Policy, please visit: https://www.google.com/intl/en/policies/privacy/
By using the reCAPTCHA service, you consent to the processing of your data by Google in the manner and for the reasons stated above.
2. Can I check or delete cookies?
You can, if you wish, set your browser not to accept cookies. You also have the option to use our website without cookies enabled. However, it should be noted that with cookies disabled, your browsing on the website may be affected and/or the effectiveness of the functions and services provided will be reduced.
For more information about controlling or deleting cookies visit www.allaboutcookies.org.
How can we change this policy?
We will notify you of possible changes to this Privacy Policy by posting the amended terms on the website.
If you do not agree with the new terms of this Privacy Policy, you must stop using the website and if you are a registered user, you can delete your account within thirty (30) days by contacting us at info@emmanuela.gr your account will be closed and you will not be bound by the new terms. You can also request the deletion of your information (as stated above). Otherwise, if you continue to use the website after the date of the change of terms, it means that you accept the new terms of the Privacy Policy.
Contact
We are always at the disposal of our customers. If you have any questions about our Privacy Policy, if you want us to stop using your information, if you want to exercise your rights as stated above, or if you have any complaints, please contact us.
You can contact us at info@emmanuela.gr or by phone at 23910211321.