For your questions regarding any jewelry, contact us by e-mail at questions@emmanuela.gr, by message on our facebook page www.facebook.com/emmanuela.gr or by phone at (+30) 23910 21132

You can order through our website. Alternatively, order the jewelry you desire from our FB page www.facebook.com/emmanuela.gr or by phone at (+30) 23910 21132

Shipping costs are 3.90€ per order from Greece. For countries in the European Union, the USA, Canada, and Mexico, the charge is 8.90€. For orders destined for other countries, shipping costs vary depending on the distance. For more details regarding order shipments and shipping prices, visit the "shipping methods" page

If the jewelry of your choice is marked "available," your order will be shipped immediately and you will receive it within 4-5 days at your door. If it is marked made to order, it usually takes more days. For the shipment of orders, we cooperate with courier companies. For more details regarding order shipments, visit the "shipping methods" page.

Orders for destinations outside Greece are mainly executed with the courier company DHL express international, resulting in very fast delivery, within 4 to 8 working days from the day you order them.

For more details regarding order shipments, visit the "shipping methods" page

Payment in Greece can be made by cash on delivery (that is, with cash to the courier who will deliver the package to your door), by bank deposit, by credit, debit or prepaid card, via PayPal or Apple Pay. For countries outside Greece, all the above methods apply except cash on delivery. For more details, visit the "payment methods" page

Yes, for the invoice issuance, please contact us after placing your order, at (+30) 2391021132 or at questions@emmanuela.gr

During the purchase process via credit card, you are automatically transferred to a secure server. Thanks to the SSL 256-bit encryption algorithm, card details are not stored anywhere, but are only used for the verification and charging process. Therefore, upon completion of the order, the details are automatically deleted from the bank's database. Also, for transaction verification, verification is conducted through the 3D Secure Network system of VISA and MASTERCARD.

No problem! You can purchase the jewelry you want without registering (as a guest), therefore you will not be included in the recipients list of our newsletter.

If a piece of jewelry does not satisfy you for any reason (which is rare), you can return it within 14 days and receive a refund of your purchase value or choose another piece of jewelry you want. For more information about the return policy, visit the "Returns" page.

At emmanuela.gr we try to present our jewelry in such a way that the photos are representative and one can also observe the details. We also provide complete information about the dimensions, materials, compositions, and even the techniques used for the construction.

No, it is not necessary to create a personal account to order from emmanuela.gr. However, by creating your personal account, you are given the ability to save your details and shipping addresses, so you do not have to enter them with every future order.

Yes. You should contact us by e-mail at questions@emmanuela.gr, by message on our FB page http://www.facebook.com/emmanuela.gr or by phone at (+30) 23910 21132.

No! Gift wrapping is not charged. We ship all orders with the jewelry placed in luxurious and tasteful gift packaging. Inside the shipping parcel, you will also find a paper bag for each gift package.

Yes! You can specify a shipping address and country for the purchase receipt different from the shipping address/country of the jewelry, and the buyer's name does not have to be the same as the recipient's name. This way, your loved one will receive their gift and you will receive the purchase receipt/invoice. If you choose, you can ask us to include a card with the dedication you want to write for your gift in the package. Just note the text in the notes field before completing your order.

You can use the tracking number of your order's package, which is always available for all orders we send both in Greece and worldwide.

The metal we mainly use is 925 silver, while some of our jewelry is based on bronze or copper. In many of them, we use semi-precious stones, pearls, crystals, corals, enamel, feathers, and other elements.

No. When the designs and manufacturing conditions allow, we silver-plate or gold-plate the silver parts with 24K gold, so they do not "blacken" and are more resistant to impacts and distortions. Even for the dark parts, we apply black silver-plating. This eliminates the need for continuous maintenance and polishing. Nevertheless, it is good to regularly care for and take care of your jewelry. For the care of your jewelry, you can visit the "Jewelry Care" page

No. All designs are authentic original creations by Emmanuela Alavizopoulou and you can find them only in our online stores or in the international marketplaces we collaborate with, such as amazon and etsy

For wholesale orders, please contact us at questions@emmanuela.gr

Yes, VAT is included in online purchases and is embedded in the price of our products.