Terms of use

Last updated: September 10, 2025

1. Identity & Contact

The website emmanuela.gr (the “Store”) belongs to the sole proprietorship “Emmanuela – handcrafted for you” by Emmanuella Alavizopoulou, Gymnasiou 15, 57007 Chalkidona Thessaloniki, Greece. VAT No. EL053866282.

Email: info@emmanuela.gr – Tel.: +30 23910 211321

These terms govern every sale to consumers through the Store.

2. Acceptance of Terms

By browsing, registering and/or placing an order, you accept these terms. If you do not agree, please do not use the Store.

3. Information before concluding a contract

We clearly provide the main product features, identity/contact details, the total price (taxes & any charges), payment methods, delivery times/methods, the right of withdrawal and any exceptions, the return cost, as well as any delivery restrictions and accepted payment methods.

4. Prices, Offers & Transparency

• Prices are shown in euros and include the applicable VAT.
• In price reduction announcements, the lowest price of the last 30 days is also shown.
• If reviews are displayed, it is stated if/how their authenticity is verified.
• Any personalized pricing or search ranking is indicated as such.

5. Order & “Payment Obligation”

Before finalization, it is noted that the order entails payment obligation. Upon confirmation, we send the contract details on a durable medium (email).

6. Payment Methods

Visa/Mastercard cards, PayPal, deposit, cash on delivery (where offered). Transactions are conducted through secure payment providers. Restrictions/checks may apply for fraud prevention purposes.

7. Delivery, Transfer of Risk & Ownership

Delivery is made within the stated times. The risk transfers upon physical receipt by the consumer. Ownership is retained until full payment.

8. Right of Withdrawal (B2C distance selling)

You have the right to withdraw from the contract within 14 calendar days from receipt, without stating a reason. To exercise the right, send us a clear statement (email or letter). You may optionally use the Declaration Template.

• Returns & costs: You return the products without unjustified delay and within 14 days of withdrawal notification. Return costs are borne by the customer, unless otherwise stated.
• Exceptions: There is no withdrawal for made to order/customized products or for sealed for health/hygiene reasons that were unsealed (e.g. earrings without hygiene seal).
• Refund: Within 14 days of withdrawal notification, with the same payment method. We reserve the right to withhold until we receive the goods or proof of shipment. Standard shipping costs are also refunded (no extra express options).
• Depreciation: You are only liable for value reduction due to handling beyond necessary for testing/inspection.

9. Returns & Replacements Policy

Beyond the legal right of withdrawal, we accept returns within 14 days under conditions of unused/security seal. Instructions and the current address returns are stated on the “Returns” page. Returned products remain customer responsibility until their delivery to us.

10. Legal Compliance Warranty

All products are covered by a legal warranty for defects agreed conformity. The consumer is entitled, as the case may be repair/replacement, or price reduction/withdrawal, according to the law.

11. Defective or damaged upon delivery

If a product is received defective or wrong, notify us immediately for free replacement or refund, according to your legal options.

12. Complaints & Alternative Dispute Resolution (ADR)

We examine every complaint in writing within a reasonable time. For out-of-court resolution you can to contact the Consumer Ombudsman and/or ECC Greece. (Note: The European ODR platform is no longer used.)

13. Intellectual & Industrial Property

The content of the Store (trademarks, images, texts, designs, etc.) is protected by the applicable law. Unauthorized use is prohibited.

14. Data Protection

The processing of personal data is carried out in accordance with GDPR and Law 4624/2019, as applicable at any time. See the Privacy/Cookies Policy.

15. Unilateral Amendment of Terms

We reserve the right to update for legal and/or operational reasons, with posting in the Store and/or notification where required. The applicable terms are those of the publication.

16. Force Majeure

We are not responsible for delays/failure to perform due to events beyond of reasonable control (e.g., extreme weather, strikes, government acts).

17. Applicable Law & Jurisdiction

The Greek law applies, without prejudice to mandatory provisions consumer protection of your country of residence and the rules of international jurisdiction in favor of consumers. The competent courts are those of Thessaloniki, unless otherwise required from mandatory law rules.

Annex A – Model Withdrawal Form

(Fill in and send only if you wish to withdraw from the contract)