Terms & conditions

General terms of online store

This website (hereinafter "the Store") is the online store selling the products of Emmanuela Alevizopoulou's sole proprietorship with the distinctive title "Emmanuela - handcrafted for you" (A.F.M. EL053866282, D.O.Y. Ionias, G.E.MH.: 37768905000) based in Greece, in Chalkidona, 15 Gymnasiou, 57007 (hereinafter "Company"). These General Terms and Conditions of Transactions (hereinafter, the "GOS") are intended to formulate in a clear, precise and understandable manner, respecting the principle of good faith and the provisions governing the validity of legal acts, the conditions governing and regulating the relations of business with each visitor and/or customer of the Store, in accordance with Law 2251/1994 on "Consumer Protection" and in particular the provisions relating to distance marketing and Law 2472/1997 on "Protection of individuals from the processing of Personal Data" , as they apply today.

Your every entry, browsing and transaction with the Store, makes you a visitor and/or customer of the Store. Before proceeding with your browsing inside the Store, please confirm that you have read and fully understood these GOS and that you accept them as any use and/or transaction by you from now on with the Company through the Store implies your full and unreserved acceptance of these GOS .

Personal data

The company confirms that it will not use your personal information for a use not specifically authorized by you, nor will it send or disclose to third parties (natural or legal persons) not connected to the company your information in question without your express and specific consent. consent to this, except where disclosure is necessary to fulfill your order (eg partner shipping companies) or is required by law.

However, a necessary condition for the initiation and processing of the transaction between us is the disclosure by you of some of your personal information, such as your name and contact information, your payment information (e.g. your credit card number) , your address for shipping your order, etc. Also, when you browse the Store using your personal account on emmanuela.gr, the company may collect information from your computer's operating system, your browser and the Internet provider's (IP) address for the traffic measurement, the creation of order history and purchasing interest for the purpose of improving its services or maintaining internal accounting records.

Minor visitors to the Store may have access to it and its services only with the consent and under the supervision of their parents or guardians. Without having to submit their personal information. In case of submission of such information by minors, the company immediately deletes the relevant information.

The Store allows its visitors/customers to have access to the file where their personal data collected and stored according to the above is kept and to make corrections, deletions, modifications and additions to the data and information they have submitted to it

Security - Cookies - Links

For your safe navigation in the Store as well as for the security of your transactions with it, the company takes every appropriate measure by adopting modern, high-quality security specifications in accordance with market trends, such as, for example, high encryption levels of SSL (Secure Socket Layer) technology ) of Thawte that are activated during the entry of sensitive personal data that offer 256-bit encrypted communication. Please keep in mind that we do everything possible to protect your personal data and that the safe navigation of the Store as well as the protection of the password to your personal emmanuela.gr account also depends on you.

In the Store it is possible to find links that lead to other websites, which are managed by third parties or which belong to third parties (natural or legal persons) not connected to the company or the Store. In this case, it is clarified that the company and the Store are not responsible for the content of said linked websites and their use by visitors/customers as they are outside the Store and outside the control of the company. The indication of said links does not imply a statement by the company regarding the reliability, security and content of them, the services and products provided through them and the use of them is the sole responsibility of the visitors/customers. Therefore, for any problem that may arise during your browsing of these linked websites or in connection with your transactions with them, please contact directly the administrators of those websites, who are solely responsible for the websites in question.

Items for sale

The products sold by the Store are products of the company (hereinafter the "Products"). The characteristics and other accompanying data of these sold products are available and you can find out about them by following the search instructions listed in the Store and selecting (clicking) the name of the corresponding product. The prices listed in the relevant catalogs next to each product include VAT (24% or 19% for Germany). These prices refer to the Products and the quantities available in the company's warehouse, while the Store reserves the right to adjust the prices without notice.

Place/Cancel an order

The submission of an order for Products constitutes a binding offer to purchase the Products in question at the total price indicated when submitting the order, including VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a guest/ customer. Your order is completed upon its acceptance by the company by sending a written confirmation (confirmation email) to you at the email address (email) you indicated when submitting said order. Otherwise, if you do not receive a message confirming your order, please contact the Store immediately at sales@emmanuela.gr in order to request that the submission of your order be completed successfully.

The Store uses a mechanism to cancel an order (in whole or in part) that has already been registered and has not yet been delivered. For any cancellation of an order (total or partial) you should send an email to questions@emmanuela.gr or call (+30) 2391021132. This possibility is offered to you until the moment we inform you about the shipment of the order your. After this time point cancellation is not possible.

Payment

The payment of each order is carried out with absolute security using a VISA and MASTERCARD credit card of any bank through the SSL Technology Security Protocol (Security Certificate & SSL Technology), the confirmation of which is carried out through the 3D Secure Network system of VISA and MASTERCARD. You can also pay via a secure PayPal transaction, by depositing into one of our bank accounts or by cash on delivery.

emmanuela.gr has taken all the necessary measures for the security of transactions using your credit card. However, in the event that your credit card has been proven to have been fraudulently used, your charge may be canceled upon your request to the Bank that issued your credit card, which must investigate your complaint or complaint. For this reason, you have an obligation as soon as you realize that this event has occurred to inform the issuing Bank, so that it is canceled and its use by unauthorized persons is blocked.

Method - Time - Shipping cost

The Products are of excellent quality and carefully packed. As long as you state this when submitting your order, the Products can be sent to you at your own risk and expense via a courier service and at the latest within 5 working days from the date of confirmation of your order to the place you have indicated during submission her. Shipments will be made daily, excluding Saturdays, Sundays and holidays. The shipping cost is the same for shipping throughout Greece.

The shipping time of the Products is subject to a reservation regarding the availability of the ordered items in the store's warehouses as well as for reasons of force majeure (e.g. bad weather conditions, strikes, etc.), in which case we will inform you via email or phone in order to let us know if you wish, under these conditions, to complete your order.

Prices of products sold

The prices listed in the relevant catalogs next to each product include VAT (24% or 19% for purchases from Germany). These prices refer to the quantities available in the company's warehouse, while the Store reserves the right to adjust the prices.

Withdrawal - Returns of products

General Terms of Returns

Returns are accepted within 14 days from the date of receipt, with return to the business address.
Return shipping costs are borne by the buyer.
The product or products must be in the condition in which you received them, they must not have been used, worn, soiled or in any other condition than their original and the security tag has not been removed.
In the event of a return, it is necessary to inform us by email or telephone about the return. Returned products can be exchanged for another item, size or color, or you can be refunded. We refund you the amount of the value of the product. Returned products are your responsibility until they reach us. Make sure they are packed properly and cannot be damaged in transit. Returns received outside of our policy will not be accepted.

The return address is: Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona Prefecture of Thessaloniki, Greece.

How do I return the product?

In case you want to return a product, please contact us first at questions@emmmanuela.gr or by phone at 2391021132, stating your order number, the product or products you wish to return and the reason for their return.

Return of defective product

All our products go through quality control before they are shipped. However, if you encounter a problem and the product you received is defective, you should follow the steps below:

Complete the attached Return Form you received with your order.

Place the return form together with the product you wish to return in a secure package.

Call ACS Courier & return the parcel to the address Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona Prefecture of Thessaloniki, Greece, with a charge to the recipient, i.e. emmanuela.gr

emmanuela.gr will either replace the defective product with a new one (depending on stock) or refund your money.

In the case of a replacement, we will need 3-5 working days from receipt of the return to complete the process and ship the new product.

In the case of a refund, it will depend on the payment method with which the original purchase was made. That is, the cash on delivery payment will be refunded to the bank account you have indicated on the return form, the credit / debit card payment will be refunded to your card and similarly the PayPal payment will be refunded to your PayPal account.

How will my money be refunded?

Once we receive your return, we will begin the process of refunding its value. How the refund is made depends on the payment method you have chosen. Thus, the amount will be returned to you either by canceling your credit card charge, or by refunding the money via Paypal, or by depositing the amount within seven (7) working days to the bank account you will indicate to us if you had paid with cash on delivery.

How much will I be refunded?

We will refund you the amount corresponding to the value of the products and any shipping costs.

Contact the company

Any visitor/customer of the Store may contact the company by phone at 2391021132 or in writing electronically at questions@emmanuela.gr, or by post at the company's address listed above.

Intellectual property rights

Apart from the expressly mentioned exceptions (copyrights of third parties, partners and entities), all the content of the website, including images, graphics, photos, plans, texts, the overall appearance, the services and products provided and in general all the files of the Store are intellectual property, designs, distinctive features, signs, symbols, marks and registered marks and service marks of the company, its affiliated companies and companies and its suppliers and are protected according to the relevant provisions of Greek and European law as well as international conventions . The other products or services that may be mentioned in the Store and bear the marks of the respective organizations, companies, partners, bodies, associations or publications, are their own intellectual and industrial property and therefore they bear the relevant responsibility.

Responsibility of the parties

The visitor/customer, by accepting these GOS and browsing the Store, you responsibly declare that you are legally able to enter into this contract as well as to use the Store under the terms and conditions stated here. Also, as a visitor/customer of the Store you agree and accept that you are financially responsible for any use of the Store as well as for the use of your www.emmanuela.gr account by others – including people who live with you and thus you agree to supervise every use of the Store by minors using your account or name. The company, including its consultants and employees, is liable only for fraud or gross negligence and only for positive damage and its liability may not exceed the value of the Products sold.

Applicable Law and Other Terms

The Company and the Store reserve the right to amend or renew these GOS in writing without notice, which will be effective from the date they are posted on the Store. Failure to exercise any right of the company cannot be interpreted as a waiver thereof.

Your navigation, use and transaction with the Store is governed by Greek law, the law of the European Union as well as the relevant international treaties. Any dispute arising during navigation, use and transaction with the Store will be submitted for adjudication to the competent courts of Thessaloniki, Greece.

Consumer's right to complaints through the electronic dispute resolution platform

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms.