Returns policy

Returns Policy

At emmanuela.gr we respect your right to return the products you have purchased, free of charge and without having to tell us the reason why you wish to return, within 14 calendar days from the date you receive them. In this case, you only bear the direct cost of the transport costs for the return of the products.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unused or worn and in their original packaging, together with the retail receipt or invoice.

In the rare event that you receive a defective, worn or different product from what you ordered, please contact us immediately to arrange a free return and replacement.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the sold items and the intactness of their packaging, in order to identify any obvious problems (e.g. worn goods, wrong item, etc.) .

For your desire to return the items you purchased to us. fill out the return request and send it by e-mail to questions@emmanuela.gr or by post signed to the address Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona Prefecture. Thessaloniki, Greece

If the items are returned, your refund will be completed within 10 days from the date we receive them. The exact timeframe for your refund depends on the method you chose to pay for your order.

Please contact us before returning any product.

Return of defective product

All our products go through quality control before they are shipped. However, if you encounter a problem and the product you received is defective, you should follow the steps below:

Complete the return request .

Place the return form together with the product you wish to return in a secure package.

Call ACS Courier & return the parcel to the address Emmanuela Alevizopoulou, Gymnasiou 15, 57007, Chalkidona Prefecture of Thessaloniki, Greece, with a charge to the recipient, i.e. emmanuela.gr

emmanuela.gr will either replace the defective product with a new one (depending on stock) or refund your money.

In the case of a replacement, we will need 3-5 working days from receipt of the return to complete the process and ship the new product.

In the case of a refund, it will depend on the payment method with which the original purchase was made. That is, the cash on delivery payment will be refunded to the bank account you have indicated on the return form, the credit / debit card payment will be refunded to your card and similarly the PayPal payment will be refunded to your PayPal account.

How will my money be refunded?

Once we receive your return, we will begin the process of refunding its value. How the refund is made depends on the payment method you have chosen. Thus, the amount will be returned to you either by canceling your credit card charge, or by refunding the money via Paypal, or by depositing the amount within seven (7) working days to the bank account you will indicate to us if you had paid with cash on delivery.

How much will I be refunded?

We will refund you the amount corresponding to the value of the products and any shipping costs.